Service Policies
To ensure a smooth, respectful, and high-quality experience for all clients, please review the following policies before scheduling service with Laundry in Peace.
Laundry Care, Stains, & Detergents
Routine Care & Capacity Scheduling
Turnaround Time & Order Volume
Laundry in Peace handles all items with care and attention. While we use best practices for cleaning and stain treatment, stain removal is not guaranteed. Results vary based on fabric type, stain age, and soil level. Pre-existing stains, damage, wear, or fabric weakness may become more visible after washing. If visible damage is noticed prior to processing, photos may be taken for documentation; however, it is not guaranteed that all pre-existing damage will be identified. We use gentle, high-quality detergents by default. Customers may request specific detergent preferences (including free & clear or fragrance-free options). While preferences are honored when possible, Laundry in Peace is not responsible for reactions due to sensitivities unless a request is clearly communicated in advance.
Laundry in Peace offers routine care options for customers who prefer weekly or biweekly service. Routine clients help us plan capacity more efficiently and may receive priority scheduling as availability allows. To maintain quality and care, we operate within daily processing limits. If capacity is reached, scheduling may be paused or adjusted. This ensures every order receives the attention it deserves.
Standard wash & fold orders typically have a 24-48 hour turnaround. Specialty Premium services automatically carry a 48-hour turnaround due to the additional care and processing required. Large-volume orders or high-demand days may require extended turnaround times. Customers will be notified if adjustments are needed.
Pickup & Delivery Policies
Pricing
Safety, Health, & Discretion
Pickup and delivery are FREE within our standard service area. Addresses outside of our standard service area may be accommodated based on availability and travel distance. An Extended Service Area Fee starting at $5 may apply. Customers select a preferred pickup and drop-off window when scheduling. Laundry in Peace is not responsible for items once placed at the agreed-upon location after delivery. Missed pickups may result in cancellation. Missed drop-offs due to lack of access or instructions may result in a redelivery fee.
Laundry in Peace uses bag-based pricing for standard Wash & Fold services. Pricing is determined by bag size and capacity. Laundry bags filled to maximum capacity are charged at the applicable larger-bag rate. Bags that are overfilled beyond their intended capacity, torn, or bursting will be charged at our standard rate of $2.25 per pound. Bulky items, Specialty Premium Care, and other applicable services are priced separately.
Some items may involve heavy soil, workwear residue, or potential exposure to hazardous materials. These items require special handling and may qualify for Specialty Premium service. Laundry in Peace reserves the right to decline items that pose safety, health, or equipment risks. Customer privacy and discretion are always respected. Items are handled with professionalism, care, and confidentiality.
Detergent & Fabric Sensitivities
Laundry in Peace uses high-quality commercial laundry detergents and fabric care products. While these products are widely used and generally safe, customers with known sensitivities or allergies should note this when scheduling. Laundry in Peace is not responsible for allergic reactions or skin sensitivities related to detergents, fabric softeners, or other laundry products used during the cleaning process.
Weather & Outdoor Pickup
Customers are responsible for ensuring laundry left outside for pickup is protected from weather conditions. Laundry in Peace is not responsible for items that become wet, damaged, or contaminated due to rain, snow, or environmental exposure prior to pickup. If severe weather conditions occur, pickup may be rescheduled to maintain service quality and safety.
Payments
An invoice will be provided upon completion of your order. Payment is due prior to delivery.
Accessibility & Accommodations
Laundry in Peace is committed to providing services that are accessible and inclusive. We strive to accommodate individual needs whenever possible and encourage customers to contact us with any questions, requests or accessibility concerns prior to scheduling
If you require assistance or accommodations related to pickup, delivery, or communication please let us know and we will do our best to support you.